Franklin Prosperity Report Frequently Asked Questions
Please Note: Our Customer Service Representatives are not licensed brokers and cannot offer any personal financial advice.
Logging into the website
What is the password?
The password is updated monthly. You can locate the password in each email we send you that comes from your newsletter you receive from us. If you just signed up, your password will be located on the confirmation email you received.
I can't log in?
Please confirm you are using the correct password. The password changes monthly. Please refer to the most recent newsletter email you have received from us. The password is listed on each email.
I'm not getting issues emailed to me.
For your convenience, we mail and email each monthly issue to you. Sometimes your junk mail or spam filter catches your subscription emails. Check your junk folder and make sure Memberships@reply.newsmax.com is on your contact list to avoid this in the future.
When I click on the links for the reports they won't open or read corrupt.
It could be that your Adobe reader needs to be updated. If you don't already have Acrobat Reader, you may download here http://get.adobe.com/reader/. There is no charge for this.
If you already have the most recent update of Adobe, try this:
Right click on the report you are interested in viewing. Left click on "save target as.” When the next box pops up make sure you change the “Save in” box up at the top to “Desktop.” From there click “save” on the bottom right hand corner. Then, minimize your screen to show your desktop, find the icon that is related to the file you saved, and click to open.
The email is not printing correctly.
Just like a computer, printers need software updates also. If you go online to the printer manufacturer and enter the model number of your printer, they should have updated software to download for free. If you are having difficulty finding the information, contact your printer manufacturer directly for assistance.
Can you give me personal financial advice?
No. We are not financial advisers and cannot give you personal financial advice. Each person needs to make their own decisions on what to invest in. It is important to collect as much information as possible before making an investment decision. Our recommendations are our opinion only.
I really want to see the bonus report I read about. Is that being sent to me?
There are many bonus reports and they are all available online in the Special Reports section. Simply log in and read it online. We do not mail out the bonus reports.
I am looking for a specific report. How do I locate it?
Recommendations are usually listed in the order that they come out. The newest one will be on the top. Special reports are usually located underneath the trade recommendations. Some of our services also have weekly updates.
How do I reach Customer Service?
Customer service is available Monday thru Thursday, 8:30am to 6:00pm (Eastern); Friday, 8:30am to 5:30pm (Eastern), Closed Saturday and Sunday.
By Phone: 1-800-485-4350
By E-mail: firstname.lastname@example.org